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Please answer the questions below as complete as possible
Company Name
*
Designer or Buyer Name
*
Phone Number
*
Email
*
Date
Kora Sales Order Number
*
Vendor
*
Item Name
*
Quantity
*
Full Photo
REQUIRED: *FULL* photo of damaged item (please CIRCLE damaged area on the photo for better viewing). Example below. [DO NOT UPLOAD HEIC PHOTOS. UPLOAD JPG OR PDF ONLY]
Close Up Photo
*
REQUIRED: Close up photo of damaged part (please CIRCLE damaged area on the photo for better viewing). Example below. [DO NOT UPLOAD HEIC PHOTOS. UPLOAD JPG OR PDF ONLY]
Package Photo
*
BOX Photos of ENTIRE packaging (ALL SIDES REQUIRED, EVEN IF NOT DAMAGED). *Please save all packaging until advised* [DO NOT UPLOAD HEIC PHOTOS. UPLOAD JPG OR PDF ONLY]
Describe what is wrong with the item(s):
*
UPLOAD ACTUAL BILL OF LADING DOCUMENT PROVIDED BY THE FREIGHT CARRIER.
New Ship To Name & Address or Original Ship To
*
Purpose of claim: *NOTE: If repairing, please reach out to your receiver for a repair estimate and submit for approval.
Replace
Refund
Parts
Repair
Attach File
Submit