Submit a Ticket

Company Name *

Designer or Buyer Name:

Phone Number *

Email Address *

Kora Sales Order Number *

Vendor *

Item Name *

Quantity

Full Photo *

REQUIRED: *FULL* photo of damaged item (please CIRCLE damaged area on the photo for better viewing). Example below. [DO NOT UPLOAD HEIC PHOTOS. UPLOAD JPG OR PDF ONLY]

Close Up Photo *

REQUIRED: *FULL* photo of damaged item (please CIRCLE damaged area on the photo for better viewing). Example below. [DO NOT UPLOAD HEIC PHOTOS. UPLOAD JPG OR PDF ONLY]

Package Photo *

BOX Photos of ENTIRE packaging (ALL SIDES REQUIRED, EVEN IF NOT DAMAGED). *Please save all packaging until advised* [DO NOT UPLOAD HEIC PHOTOS. UPLOAD JPG OR PDF ONLY]

Message Subject *

Describe what is wrong with the item(s): *

UPLOAD ACTUAL BILL OF LADING DOCUMENT PROVIDED BY FREIGHT CARRIER

New Ship To Name & Address or Original Ship To *

Purpose of claim. *NOTE: If repairing, please reach out to your receiver for a repair estimate and submit for approval.

Replace

Parts

Repair (provide repair quote when submitting claim)

Refund

Helpdesk Team

Submit Ticket